Hivā ADR Frameworks
Our Approach
Hivā approach to Alternative Dispute Resolution
The limitations of mainstream models and processes
We know that the individualistic focus of mainstream mediation models does not take into account the interconnected Pacific worldview and network of relationships that are affected by conflict. Where there is conflict, this interconnectedness causes a ripple effect that is usually not acknowledged and addressed in mainstream models.
Relational needs often overlooked in mainstream models
In our experience, this disconnect can lead to the relational and restorative elements of a dispute resolution process being neglected. An example of this is evident in mediation processes, where often the time allocated to pre-mediation meetings with the parties is not sufficient to establish trust and a relationship with the mediator. This aspect of the process is very important for Pacific parties.
The importance of restorative practice
Often, the focus of mainstream mediation is on settling a particular dispute or set of issues, with scant attention paid to discussing the post-mediation restoration of relationships, which will be crucial for Pacific peoples.
Pacific and non-Pacific parties in dispute
In a situation where only one of the parties to a dispute is Pacific, a Pacific process model may not be the most effective approach to resolution. In this context, choosing an experienced Pacific practitioner/advocate to work with the families, build trust with them and explain and facilitate the process that will be followed is crucial.
From Conflict to Connection: A Pacific Approach
Hivā’s approach is to address conflict in a holistic manner, to develop new, adaptive Pacific processes, and to work within the constraints of prescribed processes where necessary.
Beyond the immediate dispute at hand, the broader social context, historical grievances, and the interconnectedness of individuals within the community are taken into consideration. In this manner, ADR processes can contribute to healing historical wounds and building stronger, more resilient community ties.
Our Frameworks
HIVĀ: Thinking Beyond the Nine Dots
At HIVĀ, we draw inspiration from the classic nine dots puzzle: nine simple dots arranged in a square, and a challenge that seems impossible - until you realise the solution requires drawing outside the box.
This puzzle teaches a profound truth about conflict: we often focus only on the “nine dots”—the immediate problems in front of us—while neglecting the wider space where real solutions reside. Effective conflict resolution requires courage, curiosity, and a willingness to step beyond what feels comfortable. It asks us to imagine differently, to risk, and to explore possibilities beyond the boundaries of habit.
This is the heart of HIVĀ.
In Tongan, hiva means “nine.” But we extend it further by adding vā—the relational space that connects people, communities, and worlds. With a single macron, HIVA becomes HIVĀ.
What’s in a macron? Everything.
It transforms the idea from transactional to transformational. It shifts the emphasis from the individual to the collective, from isolated dots to interconnected relationships.
In the HIVĀ worldview, no one stands alone. We exist within circles of vā- our direct relational space, our extended vā, and our spiritual vā. These interconnected spheres represent our stewardship and responsibility toward one another. Whether directly or indirectly, our conflicts, choices, and actions reverberate across these relational spaces.
Vā Framework
The Vā Framework centers on the concept of relational space (vā), which exists between people, communities, and the environment. In this framework, relationships are treated as sacred spaces that must be nurtured and respected. Conflict resolution within the Vā Framework involves restoring harmony and balance within these spaces, emphasizing empathy, mutual respect, and collective responsibility. By honoring the vā, this approach aims not only to resolve issues but to strengthen the relational ties that uphold community and peace.
Nine Levels Of Hivā Framework
Guided by this understanding, and grounded in more than a decade of research, we have developed the Nine Levels of HIVĀ - a model inspired by the nine dots, but expanded through Indigenous Pacific thought. These nine vā relational spaces help us understand conflict and reconciliation not as linear processes, but as layered, interconnected, and deeply relational.
At Hivā, we don’t just solve problems. We help people, families, schools, and institutions expand their vision - seeing beyond the dots, into the space where healing, understanding, and transformation can truly take place.
What We Offer:
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A trauma-informed, culturally grounded service that addresses domestic and family violence by restoring safety and dignity in the Vā, stabilising crises, supporting accountability, and co-designing practical healing pathways with whānau/‘aiga to rebuild trust and belonging.
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Equips students, staff and community with Pacific values-based peer mediation, leadership training, staff PD, outreach and adjudication support, teaching courageous conversations and restorative practice so conflict becomes a catalyst for safety, respect and stronger relationships.
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A culturally grounded restorative justice service that repairs the space between people by convening hui/talanoa to acknowledge harm, clarify needs and obligations, and co-create accountable agreements with practical reparation and ongoing support to maintain the vā.
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Delivers research and design, cultural supervision, conflict coaching and consultancy that embed Pacific relational ethics into policy, practice and everyday communication, using HIVĀ frameworks to build cultural safety, reflective leadership, clear protocols and confident, compassionate decision-making.
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Mediation and conflict coaching for families, workplaces, churches and communities, using the Hiva Navigation Model to read conflict at behavioural, cultural and structural levels, build shared understanding, surface interests and values, and co-design agreements that protect boundaries, restore connection and develop durable skills for future-focused commitments.
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Hivā’s research and advisory arm, is a thinking space where knowledge, culture and relationship meet, creating culturally grounded frameworks for conflict resolution, justice and leadership that integrate Pacific values with Western methods so strategies reflect vā, connection, reciprocity and respect for real-world peacebuilding.
Let’s Work Together
Partner with us to navigate complex disputes with Pacific-informed processes that honour relationships, restore trust, and support lasting resolution.
